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How does video conferencing work? Troubleshooting tips to consider

Posted on 04/24/20 by Nicholas Jones

Over the past couple of months, millions of people around the world have begun working at home, joining the millions who already did so. This response to public health conditions has forced massive adjustments on both individual and macro levels. People who are not used to working at home have had to learn to be productive in a totally different environment, and many who already had a home office now have to share their “office building” with roommates, spouses, and children.

What does that mean when it comes to meetings and other types of group conversations? Video conferencing has now become an integral part of most people’s workdays as conference rooms and office buildings sit empty across the planet.

fix video conference call problems

For many, learning how to use video conferencing technology has been a struggle given their lack of familiarity with these tools. Oftentimes, they encounter the disadvantages of video conferencing that are common, but not necessarily due to user error. Not to mention, multiple people in a household may be using the same network at any given time, which can cause lags.

weBoost has been helping people across the map with their cell signal issues, allowing them to enjoy better connections for their cellular-connected devices and phones, Internet browsing, and, of course, video conferencing with our industry-leading cell phone signal boosters.

Given all the challenges that people are facing, we’re going to layout common problems with video conference calling and solutions for them that aren’t complicated.

Why does my video call not work? Your setup matters

If your video conference is experiencing any of the common problems that include:

  • Warbly screen/view
  • Delays in audio
  • Jumps in video
  • Video call freezing

The first place to look when searching for a solution should be your own setup. Many times, the cause of your video conferencing issues is either inside your own home or something is not right with your ISP.

  1. Your ISP – Given recent events, ISPs are reporting a massive uptick in traffic and needed bandwidth for their customer bases. Generally, home/residential Internet usage went down during the day because people were accessing networks in office buildings and/or in relatively centralized geographic locations. That’s not happening these days, and it may be taking some time for ISPs to adjust to changing infrastructural needs.
  2. Your Wi-Fi Signal Strength – People who are working from home might find themselves scattered about the house or apartment looking for a quiet place to get things done. This could lead to a weakening of your Wi-Fi signal if you’re working in a room that’s a long way away from your router. You can tell simply by walking from your workspace towards your router; if your signal gets stronger as you get closer, that may be what’s causing your video conferencing issues.
  3. Your Router – Most people simply purchase a wireless router if one doesn’t come with the service they order and forget about it. If your router has been sitting in its location untouched for years, it could be losing strength due to simple wear and tear. There are troubleshooting tips online for most routers on the market, so take a look to see if it could be time for an upgrade.
  4. User Congestion – Everyone who accesses your home network is using bandwidth, and that includes everyone who has a phone, a tablet, or anything else that connects online. You may be using the same network as your children, who are schooling at home these days. This will make it difficult to attend a video conference while they are watching a classroom video at the same time.
  5. Other Applications – Your own laptop could be what’s causing your video conferencing issues.  If you’re running a lot of applications in the background behind your video conference call, it could be slowing down the central processing unit of your computer, thereby weakening your signal and harming the quality of your data

How can I fix my video call problems?

Frustrated that your video call isn’t working? Many are looking for steps to take that don’t involve calling a technician from an outside company or bothering their IT department. Before you take any of those steps to fix your video conferencing issues, consider the following 11 ideas:

  • Make sure your Wifi isn’t the issue

If possible, eliminate the possibility that your Wi-Fi is the underlying problem by plugging directly into your router. This will give you a direct connection and a much more uniform level of bandwidth.

  • Make the Call

The most reliable solution is to pick up your cell phone and call into the meeting instead of dialing in on your computer. This will open up your laptop to full functionality and save you the stress of your internet cutting out. 

Why is this a good solution? Because cellular voice calls (VoLTE) are prioritized over calls made on your internet through Skype, Zoom, or Teams. RootMetrics says that VoLTE calling can be the most dependable and will continue to deliver high-quality performance even when non-VoLTE calls (Skype & Teams) are struggling with network congestion.

  • Use your Phone’s Hotspot

If your internet keeps failing you, try turning your mobile hotspot on and connecting that to your laptop for signal instead. If you have a strong cell signal at your house, this would be the second-best option to fix your poor video conferencing quality.

With a cell phone booster, this will give you strong cell signal and help you maintain good call quality while you’re on the video call. It’ll also ensure your mobile hotspot is functioning optimally.

  • Move Closer

If you’re far away from your router and you have several walls between it and your computer, try moving closer to the router to see if that improves your connection.

  • Reboot Your Router

Video conferencing issues could be due to your router needing a restart, much like your computer does. It can take a few minutes to get back to normal, so plan ahead, but try restarting your router to see if that helps.

  • Restart Your Computer

Every second your computer is on, it could be collecting temporary files, cookies, and other items that can clog your system and remain active even though you’re no longer using a particular application. Restarting your computer may be almost cliché at this point, but it can help.

  • Get Off Your VPN

When using your video conferencing software like Microsoft Teams, Skype, or Zoom, your VPN could be causing problems due to technical aspects of each interface. If you don’t need it, log off your VPN before jumping on your video call.

  • Finish Your Updates

Your computer updates itself regularly, and if that’s happening while you’re trying to attend a virtual meeting, it could be the cause of your video conferencing issues. Try following these steps before your next video call meeting:

    1. Click the Start button, then Settings Gear.
    2. Click “Update & Security.”
    3. Click “Check for Updates.”
    4. Install any updates and then reboot your computer.

This will complete any updates that have started as well as those that could during your meeting, thereby eliminating this potential problem.

  • End Any Downloads or File Sharing

Downloads and file-sharing can take up an enormous amount of bandwidth depending on what’s actually happening at the time. Put a stop to any of these processes before your call to give yourself the opportunity for a stronger connection.

  • End All Streaming

Streaming services are also big-time users of bandwidth. Take control of your network before your call so that no one logs on during your meeting and starts streaming a movie or playing video games, as that could interrupt you quickly.

  • Turn Off Your Camera

Although it’s nice to have your video camera on to see people during a video conference call, if you’re really struggling, turn off your computer’s camera and listen to the meeting via your audio to save bandwidth.

How can I have a reliable cell signal for video conferencing?

It should be noted that during this unique time, things are going to change in just about every way, but one thing that you’ll never stop appreciating is a cell signal that you can count on no matter where you are in your house.

If you’re ready to make this whole work-from-home situation more comfortable and more efficient, shop weBoost cell phone signal boosters which will boost cell signal so you can communicate with colleagues and call into your video conference meetings with ease.

weBoost cell phone boosters work with all cell carriers, have no requiring fees, are top-quality, and have a 30-day money-back guarantee.

Click below for home signal booster solutions so you can start getting reliable cellular connectivity today.

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