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Top 10 Tools: Technology for Small Business Owners

Posted on 1/11/2024 by Meredith Pond

Juggling countless daily tasks is part of daily life for you and millions of other small business owners. In the whirlwind of managing operations, finances, and customer relationships, technology evolves from a helper into a crucial ally. Technology for small business owners can help you run your business more efficiently so you can claim more free time. That’s why selecting the right tech tools is an essential strategy for your business’s growth and your sanity. To get you started, let’s take a look at some top technology for small business owners.

Technology for small business owners

Let’s define some popular small business technology tools and how they can help your business.

Cloud-based accounting software

Imagine a world where crunching numbers, managing invoices, and tracking expenses isn’t a daily headache. That’s the reality that cloud-based accounting software can offer small business owners. Gone are the days of sifting through piles of paper or using cumbersome spreadsheets. With cloud-connected accounting and bookkeeping technology for small business owners, financial management becomes streamlined and stress-free.


  • Effortless tracking: Keep a close eye on your cash flow with real-time updates.
  • Ease of use: User-friendly interfaces mean you don’t need to be a financial wizard.
  • Accessibility: Access your financial data analytics anywhere, anytime, from any device.

QuickBooks offers robust features for payroll, tax filing, and inventory management, making it a favorite among various business sizes. Another great option, Xero, stands out for its simplicity and seamless integration with multiple third-party applications.

By adopting cloud-based accounting software, you’re not just organizing your finances; you’re unlocking a level of efficiency that helps you pay bills, stay compliant, and control your money before it controls you.

Project management software

Keeping track of multiple projects, deadlines, and team collaborations can make your head spin. And that puts you at risk for losing track of critical details or missing deadlines. This is where project management tools come in, offering a safety net that organizes chaos into clarity. These tools are designed to streamline project planning and execution, making it easier for you and your team to stay on top of daily tasks and keep moving toward your goals.


  • Centralized organization: Keep all project information in one easily accessible place.
  • Improved collaboration: Team members can update progress, share files, and communicate in real-time.
  • Enhanced productivity: Visualize your tasks and deadlines, helping you prioritize and plan efficiently.
  • Forward movement: Do more than check things off the to-do list. Make complex projects more manageable, enabling meaningful growth.

Trello is renowned for its simplicity and intuitive board layout. It’s a great choice for beginners or those who prefer a visual approach to task and project management. For more complex projects, gantt charts, and detailed project management features, Asana may be ideal for driving your business forward.

Incorporating project management software into your business routine not only brings order to potential chaos, but also empowers your team to work more cohesively and productively. And that’s essential for profitability and growth.

Customer relationship management (CRM) software

In the heart of every successful small business is a strong relationship with its customers. CRM software is the tool that helps nurture this vital connection. These platforms allow you to streamline interactions, manage leads, understand customer needs better, and build lasting relationships—all vital ingredients for business growth and customer satisfaction.


  • Enhanced customer insights: Gather and analyze data on customer behavior, preferences, and feedback.
  • Streamlined communication: Manage all customer interactions in one place, ensuring no detail is missed.
  • Manage customer journeys: Always know the status of each lead, where it came from, and where it needs to go next.
  • Sales and marketing alignment: Coordinate and track marketing campaigns and sales efforts seamlessly.

Salesforce is a powerhouse in the CRM world, offering a wide array of features and customization options, ideal for businesses looking to scale. For many small-to-medium businesses, HubSpot, with its user-friendly interface and robust inbound marketing tools, offers the ideal balance of a capable yet straightforward CRM solution.

Email marketing platforms

Decades after it became a top marketing tool, email is still one of the best ways for small business owners to reach current and potential customers. Email marketing platforms simplify the creation, delivery, and tracking of email campaigns, making the entire process easier and more profitable. These tools are designed to help you engage with your audience effectively, whether you’re sending out a newsletter, promotion, or personalized message.


  • Targeted campaigns: Segment your audience for messages tailored to the customer and where they are in their journey, so they stay engaged.
  • Increased conversion: Use analytics to understand what works and refine your strategy to get more conversions.
  • Cost-effective marketing: Reach a large audience in a way that resonates, and do it at a relatively low cost.

Mailchimp is popular for its ease of use and flexible design options, making it ideal for those new to email marketing. Constant Contact stands out with its extensive template library and excellent customer support, catering to those who want more guidance.

Social media management tools

A robust social media presence is all about creating meaningful engagement with your audience, so their loyalty grows. Social media management tools simplify this process, allowing you to schedule posts, interact with your audience, and track your social media performance all in one place.


  • Efficient content management: Schedule posts across multiple platforms in advance.
  • Enhanced engagement: Monitor and respond to customer interactions swiftly.
  • Insightful analytics: Track your performance and adjust your strategy based on real data. Know who your followers are and how to convert more of them.

Hootsuite is known for its comprehensive dashboard that lets you manage multiple social media accounts and measure campaign results. Buffer, with its user-friendly interface and detailed analytics, is excellent for those focusing on engagement and analysis.

E-commerce platforms

For small businesses venturing into the online retail space, e-commerce platforms are the backbone of their digital storefront. E-commerce platforms offer a suite of tools to create, manage, and scale your online store. Whether you’re selling artisan bread or cloud software, these platforms provide the infrastructure needed to connect with customers globally.


  • Easy store setup: Launch an online store with minimal technical expertise.
  • Customization options: Tailor your store’s look and feel to match your brand.
  • Integrated sales tools: Manage inventory, process payments, and track shipping all in one place.

Shopify stands out for its ease of use, robust support, and a wide range of features, making it a popular choice among beginners and seasoned sellers alike. WooCommerce, known for its flexibility and integration with WordPress, is ideal for those who prefer more control over their store’s design and functionality.

Cell phone signal boosters

While a cell phone signal booster might not be at the top of your list of business tools, nobody can deny that reliable cellular connectivity is crucial for small business. Most likely, your business demands constant communication, uses IoT devices, or needs timely, data-driven insights for decision-making. If the cellular signal in your building or vehicle is weak, a cell phone signal booster can support your success by ensuring consistent mobile connectivity. This is what makes cell signal boosters essential technology for small business owners.


  • Better experience for all: Employees and customers all stay connected easily for browsing, checkout, business apps, streaming and more. Boost your signal and you’ll also boost your reputation and reviews.
  • Reliable calling, messaging, and data: Say goodbye to dropped calls, dead zones, and data buffering that brings business to a standstill. Make sure you’re covered for emergencies, too.
  • Increased coverage: Devices now work even in areas that used to have weak signal. No more wandering the building, going outside, or standing on a desk to get a signal. Frustration evaporates.
  • No monthly cost: Cell signal boosters from weBoost are a one-time investment with no subscriptions or monthly fees.

Dealing with weak cell signals in the office or out on service calls can undermine your success and profitability. weBoost is the best choice for effectively enhancing cell signal strength in diverse settings. 

Thinking about a signal booster for your office or small business? Explore our top picks for the best signal boosters tailored to various businesses. Professional installation is available. Need a boost for your business vehicle or fleet? We’ve got you covered there, too.

man on laptop and phone uses technology for small business owners

Inventory management software

Managing inventory can be a headache for small business owners aiming to strike the right balance between meeting customer demand and avoiding costly overstocks. Inventory management technology for small business owners can help you streamline this complex process and manage your inventory more strategically.


  • Real-time inventory tracking: Keep a close eye on stock levels and avoid the dreaded ‘out of stock’ scenario.
  • Automated ordering: Set up automatic reordering of popular products, ensuring you never miss a sales opportunity.
  • Efficient organization: Organize products with barcodes and categorization, saving you time and reducing errors.

Zoho Inventory shines with its ability to integrate with multiple e-commerce platforms, making it a fantastic choice for businesses selling online. Fishbowl Inventory offers robust features for more intricate manufacturing and warehouse management, ideal for businesses with more complex needs.

Payment processing systems

Since digital transactions are the dominant force in payment processing, having a reliable and user-friendly payment processing system is non-negotiable. Payment processing systems not only simplify the transaction process for both the business and its customers, but also build trust by ensuring that every sale, whether in-person or online, is smooth, secure, and easy.


  • Simplified transactions: Easy-to-use interfaces mean quicker checkouts and happier customers.
  • Security and trust: Robust security features protect both you and your customers’ financial data.
  • Versatility: Accept a variety of payment methods, from credit cards to mobile payments.

Square is a favorite for its all-in-one payment solution, perfect for both brick-and-mortar and online stores. PayPal is renowned for its global reach and strong reputation, offering a sense of security and familiarity to customers worldwide.

Cybersecurity tools

The digital landscape of business continues to expand, meaning we’ll be doing more and more business online. This is great for business, but it means that cybersecurity threats will only grow. Everyone is at risk, and small business owners must protect not only themselves and their reputation, but their customers’ data. Cybersecurity tools can help guard against a range of digital threats, from viruses to data breaches.


  • Enhanced security: Protect your business data from malware, phishing attacks, and other cyber threats.
  • Peace of mind: Knowing your business is protected allows you to focus on growth and operations.
  • Customer trust: Show your customers that you take their privacy and data security seriously.

Norton is well-known for its comprehensive protection, user-friendly interface, and strong firewall capabilities, making it a solid choice for businesses looking for reliable security. McAfee offers a wide range of security tools, including advanced threat intelligence and endpoint protection, catering to businesses that need a more robust security solution.

Implementing cybersecurity technology for small business owners is more than a modern-world decision; it’s a commitment to maintaining a safe and trustworthy environment for your operations and your customers.

Honorable mention technology for small business owners

There are a few more gems in technology for small business owners that can provide significant benefits. Let’s explore a few more tech tools that deserve a spot in your small business toolkit.

Communication tools: Tools like Slack and Zoom are not just about sending messages or having video calls. They are about building a bridge for effective communication within your team, especially since remote work is becoming increasingly common. With Slack, you can keep all your team’s communication organized and accessible, including messaging, task management, and video calls. Zoom is a well-known platform for meetings, calls, training sessions, webinars, and more. Both tools can help a small business maintain a cohesive team, even if everyone works remotely.

Productivity apps: Every minute counts in the life of a small business owner. Productivity apps like Evernote and Microsoft 365 help you capture ideas, manage tasks, and stay organized. Evernote is a digital notepad that keeps your thoughts, notes, and reminders in one place. Microsoft 365 offers a suite of tools that are essential for document creation, spreadsheets, and presentations, keeping your business workflow smooth and integrated.

Proposal software: Your proposal can make the difference between winning and losing a business deal, so it must be compelling. Proposal software technology for small business owners, such as Proposify or PandaDoc can help you create professional and persuasive proposals quickly, making sure you always put your best foot forward. With customizable templates and streamlined processes, you can focus more on the content and less on the formatting.

Each of these small business technology tools adds a layer of efficiency and professionalism to your business, helping you manage time better, communicate effectively, and present your business in the best light possible.

Starting, owning, and growing a small business is fraught with challenges and opportunities. Fortunately, technology designed for small business owners can help you make the most of those opportunities and streamline the day-to-day. For more insights into helpful tools, see our other business articles here

No matter which technologies you decide to pursue in your small business, remember that connectivity will be required to make them work. Inconsistent cellular signal is a concern for many, and relying on guest WiFi can create both extra hassle for customers along with security risks. Your small business is better off to ensure strong cell signal with weBoost for Business. Everyone in your building or vehicle will enjoy uninterrupted connectivity that’s more secure and way more convenient. Shop today to find the solution that’s right for you.

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